Terms & Conditions

Welcome to the The XL Studio website. If you continue to browse and use this website, you are agreeing to comply with the following terms and conditions of use, which together with our Privacy Policy, govern The XL Studio’s dealings with you as a client. If you disagree with any part of these terms and conditions, please do not use our services.

Effective Date: 28th May 2020

  1. Definitions. The term “The XL Studio” refers to the trading organisation therein and it employees. The registered address of The XL Studio is Unit 6, Newtoft Business Park, Market Rasen, Lincolnshire, LN8 3WA, United Kingdom. The term “client” refers to any consumer of goods or services provided by The XL Studio or anyone viewing this website or entering into an agreement with The XL Studio. It is the responsibility of the client to inform any affiliated parties they include in the session of these terms and conditions. The term “session” refers to any activity undertaken by The XL Studio or its employees as part of its business activity.

  2. Amendment. The XL Studio may amend these terms and conditions at any time by posting the amended terms and conditions on The XL Studio website.

  3. Agreement and acceptance of these terms and conditions. All agreements and transactions between the client and The XL Studio are subject to these terms and conditions. The client accepts these terms by consuming any goods or services provided by The XL Studio or by entering into an agreement or transaction with The XL Studio.

  4. Website. The content of the pages of this website is for your general information and use only. It is subject to change without notice. The information provided and the opinions expressed in this website represent the views of the authors and contributors. The XL Studio is not liable for any inaccuracies or errors. Client use of any information or materials on this website is entirely at their own risk. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We reserve the right to refuse, suspend or cancel your access to the site at any time and without notice.

  5. Copyright. The XL Studio retains the copyright of all media it produces including the content of this website. The XL Studio can choose to grant copyright permission by client request. This is always by official email to the client from mail@thexlstudio.com. The XL Studio often grants printing and reproduction rights for non-commercial customers by official email to the client from mail@thexlstudio.com.

  6. Copyright notice. This website and its content are copyright of The XL Studio and our contributors. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

  7. Publishing and marketing. The XL Studio reserves the right to publish all media it produces to any platform and for any purpose, unless expressly stated in a contractual agreement with the client. The XL Studio reserves the right to use all media it produces for advertising and marketing purposes, unless expressly stated in a contractual agreement with the client.

  8. Intellectual property. If you believe your intellectual property rights have been infringed by The XL Studio please notify us immediately. We accept no liability for infringements as a result of user generated content but we will take reasonable action to remove such content where possible.

  9. Provision of goods and services. The paid services and goods provided by The XL Studio are not available to those under 18 years of age. All transactions with The XL Studio are subject to these terms and conditions.

    (a) Services. Photographs taken during the event are at the discretion of the The XL Studio. The XL Studio is in no way bound to produce a required number of images nor images of a particular specification or style. The XL Studio is granted artistic licence in relation to poses, locations, lighting and so on.

    (b) Physical goods. Physical goods collected from The XL Studio do not incur a delivery charge. To collect from our studio the person will need to arrange a collection time with us and have the order reference. Delivered goods are subject to a delivery charge. It is the responsibility of the client to check their order for any damage during transit upon arrival and inform the delivery driver. Evidence of damage will be required in all cases. Clients unsatisfied with the media produced due to stylistic or preferential differences are not entitled to any reimbursement.

  10. Cancellation policy. In the event of client cancellation, please provide a minimum of five days notice or a cancellation charge equal to the value of the session fee is applied. For client rescheduling The XL Studio is subject to availability and your session fee or deposit may be non-refundable. Once payment has been made for physical goods the order cannot be cancelled and amendments are subject to the discretion of The XL Studio.

  11. Refund policy. The XL Studio will endeavour to correct or rectify any defect or dissatisfaction with its provision of goods or services in the first instance. Please contact us quoting your reference number at mail@thexlstudio.com. In cases where we are unable to rectify the problem the below terms apply.

    (a) Services.

    (b) Physical goods. Once an order for physical goods has been paid for, it cannot be refunded unless the goods are not delivered or are delivered in a damaged state. It is the responsibility of the client to check their order for any damage during transit upon arrival and inform the delivery driver. Evidence of damage will be required in all cases. Clients unsatisfied with the media produced due to stylistic or preferential differences are not entitled to any reimbursement.

  12. Force majeure. In the event that The XL Studio is unable to deliver the services or goods due to any cause beyond their reasonable control liability is limited to a refund of any fees paid.

  13. Liability. The XL Studio does not accept any liability or responsibility for any direct or indirect loss, cost or damage the client or affiliated parties may suffer as part of a session or as part of delivery of services or physical goods.

  14. Health and safety. Sessions such as photo shoots involve some physical activity and may include outfits, props, accessories, sets and stages, different locations and use of unfamiliar equipment. Clients participate is sessions at their own risk.